Shipping

Shipping Policy
Effective Date: October 1, 2025

Thank you for choosing SIBO Clinic Canada as your trusted provider of quality products. We are committed to ensuring a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipment of products ordered from our company. By placing an order with us, you agree to comply with the terms below.

All U.S. orders are shipped domestically to avoid cross-border complications.

Order Processing Time
Orders are typically processed within three business days, excluding weekends and public holidays.
Orders received after 12:00 PM (local time) may be processed on the next business day.

Shipping Methods and Carriers
We offer several shipping options, including standard, express, and overnight services. The shipping carrier is selected based on destination, package weight, and size.
We partner with reputable carriers such as UPS, Purolator, and Loomis to ensure safe and efficient delivery.
Canada Post is temporarily unavailable until a permanent labour agreement is reached.

Shipping Rates and Delivery Timeframes
Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Estimated delivery times are provided during checkout, but these are estimates only and not guaranteed delivery dates.

Shipping fees are non-refundable in the following cases:
• If a product is unwanted or returned (see our Return Policy for details).
• If a carrier does not meet its estimated delivery timeframe. Once a package is in the carrier’s possession, transit times are beyond our control, and delivery dates cannot be guaranteed.
• If a delay occurs due to weather conditions, labour disputes, or other operational factors.

We will assist with tracking, carrier follow-ups, or replacement arrangements if a shipment is lost, damaged, or delayed beyond a reasonable period.

Shipment Tracking
Once your order ships, a tracking number and instructions will be provided by email. You can track your shipment directly through the carrier’s website using this tracking number.

International Shipping
We offer international shipping to select countries. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer. International shipments may also be subject to customs clearance, which can cause delays beyond estimated delivery times.

Shipping Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping details at checkout, including apartment numbers or business names.
We are not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
We are not responsible for stolen items once the carrier confirms delivery to your door or mailbox.

Damaged or Lost Shipments
If your package arrives damaged or appears lost, please notify us within three days of receipt. We will require photographs or a written description of the issue to begin the claims process. Confirmation from the carrier that the item was lost may also be required.
We will work with the carrier to resolve the matter promptly and provide an appropriate solution, which may include a replacement or refund.

Shipping Zones – Canada
We ship across Canada. To provide accurate delivery times and rates, our service areas are organized into four general zones based on carrier coverage.

Zone 1 – Atlantic Provinces
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador
Estimated delivery: 1–3 business days

Zone 2 – Central Canada
Quebec, Ontario
Estimated delivery: 2–5 business days

Zone 3 – Prairie Provinces
Manitoba, Saskatchewan, Alberta
Estimated delivery: 3–6 business days

Zone 4 – Western and Northern Regions
British Columbia, Yukon, Northwest Territories, Nunavut
Estimated delivery: 5–10 business days, depending on remoteness and carrier availability.

Carriers and Shipping Options
We currently ship through UPS, Purolator, and Loomis Express depending on region.
Due to service interruptions and rate fluctuations, Canada Post is temporarily unavailable until a permanent labour agreement is reached.

Rural and Remote Deliveries
In certain remote or hard-to-reach areas, carriers may not complete final-mile delivery. In such cases, your package may be held at the nearest carrier depot or access point for pickup. You will be notified directly by the carrier if this applies to your shipment.

General Notes
All orders ship from Moncton, New Brunswick.
Orders placed before 1:00 PM (AST) are typically shipped the same business day.
Tracking information is provided via email once your order ships.
Shipping times are estimates and may vary during peak seasons or carrier delays.

Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy available on our website.

Policy Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

If you have questions or need clarification about this policy, please contact our customer support team at info@sibocliniccanada.com.

Thank you for choosing SIBO Clinic Canada.