Effective Date: January 1st 2023
Thank you for choosing Sibo Clinic Canada as your trusted provider of quality products. We are committed to ensuring a smooth and reliable shipping process for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products ordered from our company. By placing an order with us, you agree to comply with this policy.
- Order Processing Time:
- All orders are typically processed within 3 business days (excluding weekends and public holidays) from the date of order placement.
- Orders received after 12:00PM (local time) may be processed on the next business day.
- Shipping Methods and Carriers:
- We offer various shipping methods to accommodate your needs, including but not limited to standard shipping, express shipping, and overnight shipping.
- The shipping carrier will be selected based on factors such as the destination, package weight, and size.
- We partner with reputable shipping carriers, such as Canada Post, UPS, to ensure safe and efficient delivery.
- Shipping Rates and Delivery Timeframes:
- Shipping rates are calculated based on the destination, package weight, and selected shipping method.
- Estimated delivery timeframes will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.
- Delivery timeframes may vary depending on factors beyond our control, such as weather conditions, customs delays, or unforeseen events.
- Shipping rates are not refunded in the event of an unwanted product. Review our return policy for further information.
- Shipment Tracking:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can track the progress of your shipment by visiting the carrier's website and entering the provided tracking number.
- International Shipping:
- We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer.
- International shipments may be subject to customs clearance procedures, which could cause delays beyond the estimated delivery timeframes.
- Shipping Address:
- It is your responsibility to provide accurate and complete shipping information during the checkout process.
- Please ensure that the shipping address is correct and includes any necessary details, such as apartment numbers or business names.
- We are not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
- We are not responsible for stolen items, especially from your own door step. Especially if the carrier confirms it was delivered to your door or mailbox.
- Order Tracking and Support:
- For any inquiries regarding your order or shipment, please contact our customer support team at [email/phone number].
- Our team will assist you with tracking information, delivery updates, and any other shipping-related questions or concerns.
- Damaged Shipments:
- In the rare event that your package is lost or arrives damaged, please notify us within 3 days of receiving your order.
- We will require photographic evidence of the damage or a description of the issue to initiate the claims process.
- We will require confirmation from the carrier the item was lost
- We will work with the shipping carrier to resolve the issue promptly and provide you with a suitable solution, which may include a replacement or refund.
- Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy, which can be found on our website.
- Policy Updates:
- We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or require further clarification regarding our shipping policy, please don't hesitate to contact our customer support team. Thank you for choosing Sibo Clinic Canada.