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Refund Policy

Return Policy

Effective Date: January 1, 2024

Thank you for choosing Sibo Clinic Canada as your trusted provider of quality products. We are committed to ensuring your satisfaction and providing a straightforward return process. This policy outlines the terms and conditions for returning products purchased from us. By making a purchase, you agree to the terms stated in this policy.

Eligibility for Returns

  • Products must be unused, in their original condition, and in the original packaging to be eligible for a return.
  • Certain items are non-returnable, such as:
    • Personalized or custom-made items
    • Perishable goods
    • Downloadable software
    • Opened items (for hygiene or safety reasons)
  • Please refer to the product description or contact our customer support team for clarification regarding specific items.

Return Process and Timeframe

  1. Initiate a Return:
    • Contact our customer support team within 30 days of receiving your order to request a return authorization. Returns will not be accepted after 30 days.
  2. Return Approval:
    • Once approved, you will receive detailed instructions on how to return the product.
    • Ensure the product is securely packaged to prevent damage during shipping.
  3. Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item shipped by Sibo Clinic Canada.
    • We recommend using a trackable shipping method and obtaining a proof of shipment for your records.

Refund Options

  • Refunds will be processed within 5 business days of receiving and inspecting the returned product.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable, except for cases where the return is due to a defective or incorrect item shipped by us.
  • If approved, the refund amount will exclude shipping fees unless the item was defective or incorrect.

Exchanges

  • To exchange a product for a different size, color, or variant:
    • Contact our customer support team to request an exchange authorization.
    • Exchanges are subject to product availability.
    • Customers are responsible for any price difference between the original and exchanged items, as well as applicable shipping costs.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer support team immediately after receiving your order.
  • We will require:
    • Photographic evidence of the damage, or
    • A detailed description of the defect.
  • Depending on the situation, we will offer a replacement or refund.

Non-Returnable Items

The following items are non-returnable:

  • Opened items (for hygiene or safety reasons)
  • Perishable goods
  • Gift cards
  • Downloadable software

Policy Updates

We reserve the right to modify or update this Return Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.

If you have any questions or need further clarification, please don't hesitate to contact our customer support team.

Thank you for choosing Sibo Clinic Canada!